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Cancellation, Withdrawal & Refund Policy

Last updated: 25 October 2026

Zonavra is billed through Paddle, our Merchant of Record. Paddle is the seller on record for your purchase and handles payment, invoicing, VAT and refunds.
This policy does not limit or waive any statutory consumer right, and Paddle’s buyer terms also apply to your purchase.

Cancelling your subscription

  • The subscription is billed monthly in advance and renews each month until you cancel it.
  • Use “Cancel subscription” on your account page. It is shown as done only once Paddle has confirmed the cancellation; if the answer could not be confirmed, the page says so and you can check again.
  • Access continues until the end of the month you paid for. Cancelling the renewal is not a refund and does not delete your account.

Withdrawing from the contract

  • Use “Withdraw from contract here” on your account page and confirm. The request is recorded with the date and time, and you can download an acknowledgment straight away. The same acknowledgment is e-mailed to the address on your account, and the page tells you whether it has been sent.
  • The same step asks Paddle to stop the renewal; the page tells you if that part could not be confirmed.
  • If you withdraw within 14 days of your purchase, you get the full amount back within 14 days of your request, to your original payment method (via Paddle). Your access ends when the refund is made.
  • At checkout you ask us to start immediately and acknowledge that your right of withdrawal ends once the contract has been fully performed. If you withdraw within 14 days of your purchase, you get a full refund — also when you asked us to start immediately and have already used the subscription. Paddle pays it to the original payment method.

Model withdrawal form

You may use the EU model withdrawal form below, in English or Dutch, but you do not have to: any clear statement that you withdraw is enough, as is the withdrawal function described above.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To JL Apps LLC, 100 N Howard St, Ste R, Spokane, WA 99201, United States, support@zonavra.com:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.

Modelformulier voor herroeping

(dit formulier alleen invullen en terugzenden als u de overeenkomst wilt herroepen)

  • Aan JL Apps LLC, 100 N Howard St, Ste R, Spokane, WA 99201, United States, support@zonavra.com:
  • Ik/Wij (*) deel/delen (*) u hierbij mede dat ik/wij (*) onze overeenkomst betreffende de verkoop van de volgende goederen/levering van de volgende dienst (*) herroep/herroepen (*)
  • Besteld op (*)/Ontvangen op (*)
  • Naam/Namen consument(en)
  • Adres consument(en)
  • Handtekening van consument(en) (alleen wanneer dit formulier op papier wordt ingediend)
  • Datum

(*) Doorhalen wat niet van toepassing is.

Trials

Only new accounts explicitly invited by Zonavra may activate a free trial of Pro. It lasts exactly 72 hours from activation, with up to 25 lookups per day (reset at midnight UTC). No card or other payment method is required. The trial ends automatically, with no subscription and no charge. After it ends, you may choose a paid subscription separately at the price shown before purchase. The invitation is tied to the recipient’s verified sign-in email and cannot be transferred. One trial per account. No cancellation is needed to avoid a charge. If you later buy a subscription, the paid cancellation and refund policy above and below applies.

Refunds

You can request a refund within 14 days of your purchase: use the link in your Paddle receipt, visit paddle.net, or contact support@zonavra.com. This applies even if you have already used Zonavra. You get the full amount back within 14 days of your request, to your original payment method (via Paddle). Refunds are handled by Paddle, our Merchant of Record, under Paddle’s Refund Policy, and are paid to the original payment method. When a refund or chargeback is completed, access paid for by that payment ends.

Deleting your account

Deleting your account (account page) is separate from all of the above: it cancels any subscription immediately and erases your data, and it cannot be undone.

Contact

Billing questions: support@zonavra.com.

Cancellation, Withdrawal & Refund Policy — Zonavra